Frequently Asked Questions

What is Online Banking?
Online Banking is an online service available to all NorState FCU members that lets you conduct your financial transactions from the comfort of your home free of charge and is accessible 24/7/365.

What are CU e-Statements?
Rather than receiving your statements in the mail, you can receive it online. You can view statements as far back as 2 years. You can apply online or at your nearest NorState Federal Credit Union Office. This service is free of charge and is accessible 24/7/365.

What transactions can I do through Online Banking?
Almost everything that can be done in person at NorState FCU. Apply for a loan, make withdrawals, histories or payments. You can also email us and so much more.

How many months of history can I receive online through Online Banking?
You can receive 2 months of transactions. The current month and the previous month.

Can I get history on my Visa through Online Banking?
No. Histories can only be accessed through www.myccinfo.com . You may however check on your credit card balances.

Why does my credit card payment not change right away?
It takes two days before your Visa payment is posted so you will not see a change before two days.

Why didn't my transfer go through on time?
In order for your transfer to go through correctly, you have to get a confirmation number, which is a secondary screen. If you didn't get a confirmation screen or if you do not accept the confirmation, it will not go through.

I'm locked out of Online Banking?
As a security feature to Online Banking, a member’s password will be locked after 3 incorrect attempts to logon. Should this occur, please call 1-800-804-7555 to have your password reset